Wednesday 13th May 2020 - London
Exceptional customer service is the lifeblood of any successful business - good is no longer good enough!
Exceptional Customer Service creates loyal customers for life who are willing to give you positive reviews, repeat business and also refer your business to friends, family & colleagues.
You need to consider the cumulative experience your customers have when they have contact with your branch, website, social media and review sites - what they think and feel and what you can do to make it better.
This course, led by Charlotte Taylor MNAEA MARLA, will cover:
- The importance of exceptional customer service - good is no longer good enough!
- Creating an exceptional first impression
- Setting, meeting and exceeding customer expectations
- Solving customer problems
- Reducing complaints and bad reviews and increasing recommendations and good reviews
- Communication skills for exceptional customer service
- Increasing customer retention
WHY YOU AND YOUR TEAM SHOULD ATTEND
Delivering exceptional customer service is one of the most important things that the sales and lettings industry needs to address in order to grow and expand their businesses.
Exceptional customer service helps generate more business, higher fees and greater customer loyalty.
However, the cost in terms of redress and loss of goodwill by failing to provide exceptional customer service is something that no sales or letting agent should put themselves at risk of.
Failings are costing the UK sales and lettings industry literally millions of pounds in ex gratia payments and awards made by redress schemes. Consistently, customer service/communication/best practice appear in the list of the top causes of complaints dealt with by the redress schemes across the Sales, Lettings & Property Management sectors.
This programme will highlight the potential issues and offer practical solutions, skills and tips to help you provide the highest levels of customer service.
Crucially, this programme will help you increase revenues, save costs and resources and improve your business reputation
Hammersmith - London
COURSE FEES & BOOKING