Exceptional Customer Service Course - London - May 13th

Wednesday 13th May 2020 - London

Exceptional customer service is the lifeblood of any successful business - good is no longer good enough!

Exceptional Customer Service creates loyal customers for life who are willing to give you positive reviews, repeat business and also refer your business to friends, family & colleagues.

You need to consider the cumulative experience your customers have when they have contact with your branch, website, social media and review sites - what they think and feel and what you can do to make it better.

This course, led by Charlotte Taylor MNAEA MARLA, will cover:

  • The importance of exceptional customer service - good is no longer good enough!
  • Creating an exceptional first impression
  • Setting, meeting and exceeding customer expectations
  • Solving customer problems
  • Reducing complaints and bad reviews and increasing recommendations and good reviews
  • Communication skills for exceptional customer service
  • Increasing customer retention


Delivering exceptional customer service is one of the most important things that the sales and lettings industry needs to address in order to grow and expand their businesses.

Exceptional customer service helps generate more business, higher fees and greater customer loyalty.

However, the cost in terms of redress and loss of goodwill by failing to provide exceptional customer service is something that no sales or letting agent should put themselves at risk of.

Failings are costing the UK sales and lettings industry literally millions of pounds in ex gratia payments and awards made by redress schemes. Consistently, customer service/communication/best practice appear in the list of the top causes of complaints dealt with by the redress schemes across the Sales, Lettings & Property Management sectors.

This programme will highlight the potential issues and offer practical solutions, skills and tips to help you provide the highest levels of customer service.

Crucially, this programme will help you increase revenues, save costs and resources and improve your business reputation

Hammersmith - Wednesday 13th May 2020 
2.00pm - 4.45pm
Course = approx 2.50 hours+ of CPD/LLL

Hammersmith - London
I Shortlands
W6 8DR
Less than five minutes walk from Hammersmith Underground Station (Piccadilly, Hammersmith & City and District lines). Onsite (paid for) car parking.
Further 2020 course dates
16th September
25th November
Just £85 plus VAT (£102) per delegate.
A discount to £80 plus VAT (£96) per delegate for 2 delegates from the same business, booking at the same time or £75 plus VAT (£90) per delegate for 3+ delegates from the same business, booking at the same time, will apply.
To confirm your booking (please provide name(s) of delegates, contact details and the location and date of programme to be attended) and we will issue a VAT invoice for payment. See terms and conditions below. 
All applications will receive a confirmation email and a VAT invoice (or receipt if applicable). The person booking is responsible for supplying the correct contact information. This forms a binding contract between the applicant and Integra Property Services and will be subject to the terms and conditions below.
If the person booking receives no confirmation email, they are responsible for contacting Integra Property Services to request an alternate copy.
Substitute delegates may attend at no additional cost. Refunds in respect of cancellations can only be made if cancellations are received in writing at least fourteen days before the event, and will be subject to a 50% administrative charge. Cancellations received after this period will be charged 100% of the course fee. Please note that non attendance (without prior notification) is subject to a 100% cancellation fee.
Integra Property Services reserve the right to alter the venue, the programme and/or the speakers at any time and without prior notice, and also reserve the right to cancel an event, in which case all fees will be refunded.